Terms of Service

• Sandbox accounts are free for 30 days and auto-expire at the end of that period unless upgraded to a paid plan. Sandbox usage includes a limited number of broadcast minutes, shown in your account.
• There is no cancellation fee.
• We cannot offer refunds of any amount.
• If you cancel your account and then wish to re-enable it, you will start a new subscription with a one-time setup fee and the first month's payment.
• If you wish to replace your phone number after signing up, there is a one-time $25 change fee because of the effort and cost associated with the upgrade.
• Each call duration is rounded up to the nearest whole minute for billing.
• To cancel your account, please visit the Billing page. We cannot cancel an account over the phone, email, or live chat for security reasons. We require a minimum of 10 business days' notice to close accounts and stop billing for your subscription.
• After you provide us with your debit or credit card, you will automatically be billed every month or year on the day you signed up.
• You are legally responsible for all content and actions of your streaming phone number and related services and interfaces.
• We reserve the right to charge any outstanding balance to a credit or debit card on file at our discretion.
• You agree to provide the insight required for a written or video testimonial that showcases your wins and the value PhoneLive has brought to your organization.
• You agree to participate and provide the insight required for a written or video case study to be produced that showcases your story, the impact, and the results your organization has achieved with PhoneLive.
• You agree that once you begin to see value from using PhoneLive, you will happily refer others by word of mouth, social posts, and written introductions.