{"id":532,"date":"2026-08-26T16:09:30","date_gmt":"2026-08-26T21:09:30","guid":{"rendered":"https:\/\/phonelive.io\/blog\/?p=532"},"modified":"2026-08-26T16:09:32","modified_gmt":"2026-08-26T21:09:32","slug":"gfg_ep109","status":"publish","type":"post","link":"https:\/\/phonelive.io\/blog\/gfg_ep109\/","title":{"rendered":"Hidden Career Paths That Keep a City Running (with Jennifer Kleen) | Ground Floor Government Ep. 109"},"content":{"rendered":"\n

<\/a><\/p>\n\n\n\n

Summary<\/strong><\/p>\n\n\n\n

In this conversation, Hugh Plappert interviews Jennifer Kleen, the public information officer of Minot, North Dakota. They discuss the journey into local government, the role of a public information officer, challenges in community engagement, navigating regulations, building relationships with the community, and exploring career opportunities in local government. Jennifer emphasizes the importance of city branding and creating an emotional connection with the community.<\/p>\n\n\n\n

Ready to explore your own local government career options?<\/strong> Download this free guide on how to transition into a successful career in local government: https:\/\/icma.org\/documents\/breaking-local-government-guidebook-career-transitions<\/a><\/p>\n\n\n\n

Takeaways<\/strong><\/p>\n\n\n\n

    \n
  1. Making sure folks have the right information is crucial.<\/li>\n\n\n\n
  2. A background in journalism can lead to a career in local government.<\/li>\n\n\n\n
  3. The role of a public information officer involves storytelling.<\/li>\n\n\n\n
  4. Community engagement can sometimes be challenging.<\/li>\n\n\n\n
  5. Navigating regulations is a key part of the job.<\/li>\n\n\n\n
  6. Building relationships with the community is essential.<\/li>\n\n\n\n
  7. Metrics in local government focus on relationships, not just numbers.<\/li>\n\n\n\n
  8. There are diverse career opportunities in local government.<\/li>\n\n\n\n
  9. Traffic engineering is a fascinating field within local government.<\/li>\n\n\n\n
  10. City branding is about creating an emotional response.<\/li>\n<\/ol>\n\n\n\n

    Sponsored by Switchboard.Live<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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Jennifer emphasizes the importance of city […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-532","post","type-post","status-publish","format-standard","hentry","category-technolgies","tag-audiopodcast"],"acf":[],"yoast_head":"\nHidden Career Paths That Keep a City Running (with Jennifer Kleen) | Ground Floor Government Ep. 109 | PhoneLive Blog<\/title>\n<meta name=\"description\" content=\"Hugh Plappert interviews Jennifer Kleen, the public information officer of Minot, North Dakota. They discuss the journey into local government, the role of a public information officer, challenges in community engagement, navigating regulations, building relationships with the community, and exploring career opportunities in local government. 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