{"id":526,"date":"2026-08-21T17:18:21","date_gmt":"2026-08-21T22:18:21","guid":{"rendered":"https:\/\/phonelive.io\/blog\/?p=526"},"modified":"2026-08-21T17:18:23","modified_gmt":"2026-08-21T22:18:23","slug":"gfg_ep107","status":"publish","type":"post","link":"https:\/\/phonelive.io\/blog\/gfg_ep107\/","title":{"rendered":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Summary<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this episode of Ground Floor Government, host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ready to explore your own local government career options?<\/strong> Download this free guide on how to transition into a successful career in local government: <a href=\"https:\/\/icma.org\/documents\/breaking-local-government-guidebook-career-transitions\">https:\/\/icma.org\/documents\/breaking-local-government-guidebook-career-transitions<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Takeaways<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>John Bernstrom transitioned from sportscasting to local government.<\/li>\n\n\n\n<li>The rise of social media has transformed government communication.<\/li>\n\n\n\n<li>Crisis management skills are essential in public information roles.<\/li>\n\n\n\n<li>Building relationships is crucial for effective communication in government.<\/li>\n\n\n\n<li>Transparency and honesty are key in dealing with the public.<\/li>\n\n\n\n<li>COVID-19 presented unique challenges for government communication.<\/li>\n\n\n\n<li>There are diverse career opportunities in local government.<\/li>\n\n\n\n<li>Budget constraints require creativity and collaboration.<\/li>\n\n\n\n<li>Public engagement is vital for successful communication strategies.<\/li>\n\n\n\n<li>Effective communication involves understanding the needs of various stakeholders.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Sponsored by <a href=\"https:\/\/switchboard.live\/\">Switchboard.Live<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Summary In this episode of Ground Floor Government, host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-526","post","type-post","status-publish","format-standard","hentry","category-technolgies","tag-audiopodcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107 | PhoneLive Blog<\/title>\n<meta name=\"description\" content=\"Host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107 From Sportscaster to Public Servant (with John Bernstrom) | Ep. 107\" \/>\n<meta property=\"og:description\" content=\"Host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\" \/>\n<meta property=\"og:site_name\" content=\"PhoneLive Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PhoneLive.io\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-21T22:18:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-21T22:18:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/PL_Site.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Hugh Plappert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107\" \/>\n<meta name=\"twitter:creator\" content=\"@PhoneLive_io\" \/>\n<meta name=\"twitter:site\" content=\"@PhoneLive_io\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hugh Plappert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\"},\"author\":{\"name\":\"Hugh Plappert\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117\"},\"headline\":\"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107\",\"datePublished\":\"2026-08-21T22:18:21+00:00\",\"dateModified\":\"2026-08-21T22:18:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\"},\"wordCount\":229,\"publisher\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#organization\"},\"keywords\":[\"Podcast\"],\"articleSection\":[\"Technologies\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\",\"url\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\",\"name\":\"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107 | PhoneLive Blog\",\"isPartOf\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#website\"},\"datePublished\":\"2026-08-21T22:18:21+00:00\",\"dateModified\":\"2026-08-21T22:18:23+00:00\",\"description\":\"Host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.\",\"breadcrumb\":{\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/phonelive.io\/blog\/gfg_ep107\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep107\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/phonelive.io\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/phonelive.io\/blog\/#website\",\"url\":\"https:\/\/phonelive.io\/blog\/\",\"name\":\"PhoneLive.io Church Tech Blog\",\"description\":\"Turn your live stream into a phone call. Phone streaming for churches and local governments \u2014 reach seniors and offline members, no internet needed.\",\"publisher\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#organization\"},\"alternateName\":\"PL - Church Tech Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/phonelive.io\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/phonelive.io\/blog\/#organization\",\"name\":\"PhoneLive.io\",\"alternateName\":\"PL\",\"url\":\"https:\/\/phonelive.io\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg\",\"contentUrl\":\"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"PhoneLive.io\"},\"image\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PhoneLive.io\",\"https:\/\/x.com\/PhoneLive_io\",\"https:\/\/www.linkedin.com\/company\/phonelive\",\"https:\/\/www.youtube.com\/@PhoneLive\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117\",\"name\":\"Hugh Plappert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g\",\"caption\":\"Hugh Plappert\"},\"description\":\"Hugh Plappert co-founded PhoneLive with his son David, building the phone-streaming platform now used by 1,200+ churches and local governments to reach members and residents who cannot get online. Drawing on 41 years in ministry and operations, Hugh leads PhoneLive's operations and customer success, keeping the technology simple enough for any volunteer to run so homebound and offline members are never left behind. Based in Saint Paul, Minnesota.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/plappert\/\"],\"jobTitle\":\"Co-founder & Chief Officer, PhoneLive\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107 | PhoneLive Blog","description":"Host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/phonelive.io\/blog\/gfg_ep107\/","og_locale":"en_US","og_type":"article","og_title":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107 From Sportscaster to Public Servant (with John Bernstrom) | Ep. 107","og_description":"Host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.","og_url":"https:\/\/phonelive.io\/blog\/gfg_ep107\/","og_site_name":"PhoneLive Blog","article_publisher":"https:\/\/www.facebook.com\/PhoneLive.io","article_published_time":"2026-08-21T22:18:21+00:00","article_modified_time":"2026-08-21T22:18:23+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/PL_Site.png","type":"image\/png"}],"author":"Hugh Plappert","twitter_card":"summary_large_image","twitter_title":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107","twitter_creator":"@PhoneLive_io","twitter_site":"@PhoneLive_io","twitter_misc":{"Written by":"Hugh Plappert","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/phonelive.io\/blog\/gfg_ep107\/#article","isPartOf":{"@id":"https:\/\/phonelive.io\/blog\/gfg_ep107\/"},"author":{"name":"Hugh Plappert","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117"},"headline":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107","datePublished":"2026-08-21T22:18:21+00:00","dateModified":"2026-08-21T22:18:23+00:00","mainEntityOfPage":{"@id":"https:\/\/phonelive.io\/blog\/gfg_ep107\/"},"wordCount":229,"publisher":{"@id":"https:\/\/phonelive.io\/blog\/#organization"},"keywords":["Podcast"],"articleSection":["Technologies"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/phonelive.io\/blog\/gfg_ep107\/","url":"https:\/\/phonelive.io\/blog\/gfg_ep107\/","name":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107 | PhoneLive Blog","isPartOf":{"@id":"https:\/\/phonelive.io\/blog\/#website"},"datePublished":"2026-08-21T22:18:21+00:00","dateModified":"2026-08-21T22:18:23+00:00","description":"Host Hugh Plappert interviews John Bernstrom, the Public Information Officer for Grand Forks, North Dakota. John shares his journey from being a sportscaster to working in local government, highlighting the evolution of communication methods, especially with the rise of social media. He discusses the challenges faced during the COVID-19 pandemic, the importance of building relationships in government communication, and the various career opportunities available in local government. John emphasizes the need for transparency and honesty in communication, as well as the significance of collaboration across departments to achieve goals despite budget constraints.","breadcrumb":{"@id":"https:\/\/phonelive.io\/blog\/gfg_ep107\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/phonelive.io\/blog\/gfg_ep107\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/phonelive.io\/blog\/gfg_ep107\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/phonelive.io\/blog\/"},{"@type":"ListItem","position":2,"name":"From Sportscaster to Public Servant (with John Bernstrom) | Ground Floor Government Ep. 107"}]},{"@type":"WebSite","@id":"https:\/\/phonelive.io\/blog\/#website","url":"https:\/\/phonelive.io\/blog\/","name":"PhoneLive.io Church Tech Blog","description":"Turn your live stream into a phone call. Phone streaming for churches and local governments \u2014 reach seniors and offline members, no internet needed.","publisher":{"@id":"https:\/\/phonelive.io\/blog\/#organization"},"alternateName":"PL - Church Tech Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/phonelive.io\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/phonelive.io\/blog\/#organization","name":"PhoneLive.io","alternateName":"PL","url":"https:\/\/phonelive.io\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg","contentUrl":"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg","width":1920,"height":1080,"caption":"PhoneLive.io"},"image":{"@id":"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PhoneLive.io","https:\/\/x.com\/PhoneLive_io","https:\/\/www.linkedin.com\/company\/phonelive","https:\/\/www.youtube.com\/@PhoneLive"]},{"@type":"Person","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117","name":"Hugh Plappert","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g","caption":"Hugh Plappert"},"description":"Hugh Plappert co-founded PhoneLive with his son David, building the phone-streaming platform now used by 1,200+ churches and local governments to reach members and residents who cannot get online. Drawing on 41 years in ministry and operations, Hugh leads PhoneLive's operations and customer success, keeping the technology simple enough for any volunteer to run so homebound and offline members are never left behind. Based in Saint Paul, Minnesota.","sameAs":["https:\/\/www.linkedin.com\/in\/plappert\/"],"jobTitle":"Co-founder & Chief Officer, PhoneLive"}]}},"_links":{"self":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts\/526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/comments?post=526"}],"version-history":[{"count":1,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts\/526\/revisions"}],"predecessor-version":[{"id":527,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts\/526\/revisions\/527"}],"wp:attachment":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/media?parent=526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/categories?post=526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/tags?post=526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}