{"id":303,"date":"2026-04-01T14:26:06","date_gmt":"2026-04-01T19:26:06","guid":{"rendered":"https:\/\/blog.phonelive.io\/?p=303"},"modified":"2026-04-01T14:26:09","modified_gmt":"2026-04-01T19:26:09","slug":"gfg_ep47","status":"publish","type":"post","link":"https:\/\/phonelive.io\/blog\/gfg_ep47\/","title":{"rendered":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47"},"content":{"rendered":"\n

In this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.<\/p>\n\n\n\n

Takeaways<\/strong><\/p>\n\n\n\n

    \n
  1. Rosa has 25 years of experience in local government.<\/li>\n\n\n\n
  2. Her journey began as an office specialist and progressed to city clerk.<\/li>\n\n\n\n
  3. Education and experience are crucial for career growth in local government.<\/li>\n\n\n\n
  4. Transparency in local government is a primary goal for Rosa.<\/li>\n\n\n\n
  5. COVID-19 posed significant challenges for local government operations.<\/li>\n\n\n\n
  6. Enhancing public records access was a key project during her tenure.<\/li>\n\n\n\n
  7. Rosa’s experience as a Latina leader has inspired her community.<\/li>\n\n\n\n
  8. Mentorship has played a vital role in Rosa’s career development.<\/li>\n\n\n\n
  9. Community engagement is essential for effective local governance.<\/li>\n\n\n\n
  10. Rosa aims to bridge the gap between local government and the community. Integrating technology is crucial for modern city services.<\/li>\n\n\n\n
  11. Collaboration among departments enhances service delivery.<\/li>\n\n\n\n
  12. Parks and Recreation is a key department for community inquiries.<\/li>\n\n\n\n
  13. A city clerk must be open-minded and have integrity.<\/li>\n\n\n\n
  14. It’s impossible to make everyone happy, but meeting needs is essential<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    In this episode of Ground Floor Government, host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-303","post","type-post","status-publish","format-standard","hentry","category-technolgies","tag-audiopodcast"],"acf":[],"yoast_head":"\nThe Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47 | PhoneLive Blog<\/title>\n<meta name=\"description\" content=\"Host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47 The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ep. 47\" \/>\n<meta property=\"og:description\" content=\"Host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/phonelive.io\/blog\/gfg_ep47\/\" \/>\n<meta property=\"og:site_name\" content=\"PhoneLive Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PhoneLive.io\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-01T19:26:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-01T19:26:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/PL_Site.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Hugh Plappert\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47\" \/>\n<meta name=\"twitter:creator\" content=\"@PhoneLive_io\" \/>\n<meta name=\"twitter:site\" content=\"@PhoneLive_io\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hugh Plappert\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/\"},\"author\":{\"name\":\"Hugh Plappert\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117\"},\"headline\":\"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47\",\"datePublished\":\"2026-04-01T19:26:06+00:00\",\"dateModified\":\"2026-04-01T19:26:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/\"},\"wordCount\":294,\"publisher\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#organization\"},\"keywords\":[\"Podcast\"],\"articleSection\":[\"Technologies\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/\",\"url\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/\",\"name\":\"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47 | PhoneLive Blog\",\"isPartOf\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#website\"},\"datePublished\":\"2026-04-01T19:26:06+00:00\",\"dateModified\":\"2026-04-01T19:26:09+00:00\",\"description\":\"Host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.\",\"breadcrumb\":{\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/phonelive.io\/blog\/gfg_ep47\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/phonelive.io\/blog\/gfg_ep47\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/phonelive.io\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/phonelive.io\/blog\/#website\",\"url\":\"https:\/\/phonelive.io\/blog\/\",\"name\":\"PhoneLive.io Church Tech Blog\",\"description\":\"Turn your live stream into a phone call. Phone streaming for churches and local governments \u2014 reach seniors and offline members, no internet needed.\",\"publisher\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#organization\"},\"alternateName\":\"PL - Church Tech Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/phonelive.io\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/phonelive.io\/blog\/#organization\",\"name\":\"PhoneLive.io\",\"alternateName\":\"PL\",\"url\":\"https:\/\/phonelive.io\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg\",\"contentUrl\":\"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg\",\"width\":1920,\"height\":1080,\"caption\":\"PhoneLive.io\"},\"image\":{\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/PhoneLive.io\",\"https:\/\/x.com\/PhoneLive_io\",\"https:\/\/www.linkedin.com\/company\/phonelive\",\"https:\/\/www.youtube.com\/@PhoneLive\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117\",\"name\":\"Hugh Plappert\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/phonelive.io\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g\",\"caption\":\"Hugh Plappert\"},\"description\":\"Hugh Plappert co-founded PhoneLive with his son David, building the phone-streaming platform now used by 1,200+ churches and local governments to reach members and residents who cannot get online. Drawing on 41 years in ministry and operations, Hugh leads PhoneLive's operations and customer success, keeping the technology simple enough for any volunteer to run so homebound and offline members are never left behind. Based in Saint Paul, Minnesota.\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/plappert\/\"],\"jobTitle\":\"Co-founder & Chief Officer, PhoneLive\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47 | PhoneLive Blog","description":"Host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47 The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ep. 47","og_description":"Host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.","og_url":"https:\/\/phonelive.io\/blog\/gfg_ep47\/","og_site_name":"PhoneLive Blog","article_publisher":"https:\/\/www.facebook.com\/PhoneLive.io","article_published_time":"2026-04-01T19:26:06+00:00","article_modified_time":"2026-04-01T19:26:09+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/PL_Site.png","type":"image\/png"}],"author":"Hugh Plappert","twitter_card":"summary_large_image","twitter_title":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47","twitter_creator":"@PhoneLive_io","twitter_site":"@PhoneLive_io","twitter_misc":{"Written by":"Hugh Plappert","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/phonelive.io\/blog\/gfg_ep47\/#article","isPartOf":{"@id":"https:\/\/phonelive.io\/blog\/gfg_ep47\/"},"author":{"name":"Hugh Plappert","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117"},"headline":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47","datePublished":"2026-04-01T19:26:06+00:00","dateModified":"2026-04-01T19:26:09+00:00","mainEntityOfPage":{"@id":"https:\/\/phonelive.io\/blog\/gfg_ep47\/"},"wordCount":294,"publisher":{"@id":"https:\/\/phonelive.io\/blog\/#organization"},"keywords":["Podcast"],"articleSection":["Technologies"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/phonelive.io\/blog\/gfg_ep47\/","url":"https:\/\/phonelive.io\/blog\/gfg_ep47\/","name":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47 | PhoneLive Blog","isPartOf":{"@id":"https:\/\/phonelive.io\/blog\/#website"},"datePublished":"2026-04-01T19:26:06+00:00","dateModified":"2026-04-01T19:26:09+00:00","description":"Host Hugh Plappert interviews Rosa Acosta, the city clerk of South San Francisco. Rosa shares her 25-year journey in local government, emphasizing the importance of transparency and community engagement. She discusses the challenges faced during the COVID-19 pandemic, including the transition to virtual meetings and enhancing public records access. Rosa also reflects on her role as a Latina leader and the impact of mentorship on her career. In this conversation, Rosa Govea Acosta discusses the integration of technology in city services, the essential skills required for a city clerk, the importance of ADA compliance, her passion for community service, and pathways for citizens to engage in local government. She emphasizes the need for collaboration, adaptability, and a purpose-driven approach in public service.","breadcrumb":{"@id":"https:\/\/phonelive.io\/blog\/gfg_ep47\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/phonelive.io\/blog\/gfg_ep47\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/phonelive.io\/blog\/gfg_ep47\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/phonelive.io\/blog\/"},{"@type":"ListItem","position":2,"name":"The Role of a City Clerk in Community Transparency (with Rosa Govea Acosta) | Ground Floor Government Ep. 47"}]},{"@type":"WebSite","@id":"https:\/\/phonelive.io\/blog\/#website","url":"https:\/\/phonelive.io\/blog\/","name":"PhoneLive.io Church Tech Blog","description":"Turn your live stream into a phone call. Phone streaming for churches and local governments \u2014 reach seniors and offline members, no internet needed.","publisher":{"@id":"https:\/\/phonelive.io\/blog\/#organization"},"alternateName":"PL - Church Tech Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/phonelive.io\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/phonelive.io\/blog\/#organization","name":"PhoneLive.io","alternateName":"PL","url":"https:\/\/phonelive.io\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg","contentUrl":"https:\/\/phonelive.io\/blog\/wp-content\/uploads\/2024\/07\/New-Logo.jpg","width":1920,"height":1080,"caption":"PhoneLive.io"},"image":{"@id":"https:\/\/phonelive.io\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PhoneLive.io","https:\/\/x.com\/PhoneLive_io","https:\/\/www.linkedin.com\/company\/phonelive","https:\/\/www.youtube.com\/@PhoneLive"]},{"@type":"Person","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/person\/f45f58a0a738f6be4e4ef0519f99d117","name":"Hugh Plappert","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/phonelive.io\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/32555a63035a9b779ebc61330c883b660034bf089be5a5d0cac05919ea27b117?s=96&d=mm&r=g","caption":"Hugh Plappert"},"description":"Hugh Plappert co-founded PhoneLive with his son David, building the phone-streaming platform now used by 1,200+ churches and local governments to reach members and residents who cannot get online. Drawing on 41 years in ministry and operations, Hugh leads PhoneLive's operations and customer success, keeping the technology simple enough for any volunteer to run so homebound and offline members are never left behind. Based in Saint Paul, Minnesota.","sameAs":["https:\/\/www.linkedin.com\/in\/plappert\/"],"jobTitle":"Co-founder & Chief Officer, PhoneLive"}]}},"_links":{"self":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts\/303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/comments?post=303"}],"version-history":[{"count":0,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/posts\/303\/revisions"}],"wp:attachment":[{"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/media?parent=303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/categories?post=303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/phonelive.io\/blog\/wp-json\/wp\/v2\/tags?post=303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}