{"id":261,"date":"2026-01-24T21:27:24","date_gmt":"2026-01-25T03:27:24","guid":{"rendered":"https:\/\/blog.phonelive.io\/?p=261"},"modified":"2026-01-24T21:27:25","modified_gmt":"2026-01-25T03:27:25","slug":"gfg_ep4","status":"publish","type":"post","link":"https:\/\/phonelive.io\/blog\/gfg_ep4\/","title":{"rendered":"From Unpaid Intern to Division Head at 23 in Danville (with Rheanna Ollis) | Ground Floor Government Ep. 4"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Welcome to <strong>Ground Floor Government<\/strong> with David Plappert. In this conversation, <strong>Rheanna Ollis<\/strong> shares how a political science path turned into community relations, starting as an unpaid intern, jumping into billing and collections, becoming the first coordinator, and stepping into division head at 23. She talks about juggling social media, uploading city council meetings, a weekly City Council Digest, neighborhood associations, press releases, a video project for the enterprise zone, and working with a graphic designer on target audiences and marketing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3164<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rheanna explains why communication is the hardest part when your target audience is 28,000 people across different backgrounds. She breaks down home rule, how department and division heads shape decisions, and why reaching council members and division heads matters. She walks through <strong>City Council Digest<\/strong> to share hot topic items and <strong>What\u2019s Brewing<\/strong>, a coffee talk series with free cups, Q&amp;A cards, and accessibility in mind. She also shares feedback from a 25-year comprehensive plan that shifted focus toward beauty, signage, and banners with \u201cyou decide what\u2019s possible,\u201d plus practical channels from Facebook and Instagram reels to print media and First Fridays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3164<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc64 Guest Bio<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rheanna Ollis<\/strong> is the Community Relations Administrator for the City of Danville. With a bachelor\u2019s degree in political science, she started as an unpaid intern, moved into billing and collections, became the first coordinator in community relations, and now leads the division. She sits on the Downtown Danville Inc. board, works across departments on social media, press, neighborhood associations, and city council communications, and launched initiatives like the City Council Digest and What\u2019s Brewing to connect residents with department and division heads and the mayor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3164<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccc What We Cover<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Starting as an unpaid intern, moving to billing and collections, first coordinator, then division head at 23<\/li>\n\n\n\n<li>Why communication is the hardest part when the target audience is 28,000 people<\/li>\n\n\n\n<li>Home rule, council votes, and how department and division heads shape decisions residents feel<\/li>\n\n\n\n<li>City Council Digest: hot topic breakdowns, live streaming, reviews by city clerks, and sending to local media<\/li>\n\n\n\n<li>What\u2019s Brewing: traveling coffee talks, first 15 cups free, Q&amp;A cards, accessibility, and quarterly cadence<\/li>\n\n\n\n<li>Public feedback from a 25-year comprehensive plan: focus on beauty, signage, banners, and welcome signs<\/li>\n\n\n\n<li>Reaching demographics: Facebook for women 28\u201352, Instagram reels for 18\u201328, live streams for staff, print for schools and industry<\/li>\n\n\n\n<li>First Fridays: kid-focused, low to free cost, downtown businesses, \u201cDiscover Danville,\u201d passports, food samples, dance, and music<\/li>\n\n\n\n<li>Using AI for drafts, captions, ideas, and names like \u201cWhat\u2019s Brewing\u201d and \u201cCity Council Digest,\u201d while keeping a personal touch<\/li>\n\n\n\n<li>Advice to get your foot in the door, call your aldermen, attend meetings, and vote<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u3164<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd17 Resources Mentioned<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>City Council Digest<\/strong><\/li>\n\n\n\n<li><strong>What\u2019s Brewing<\/strong><\/li>\n\n\n\n<li><strong>Downtown Danville Inc.<\/strong><\/li>\n\n\n\n<li><strong>Public Works<\/strong><\/li>\n\n\n\n<li><strong>First Fridays<\/strong><\/li>\n\n\n\n<li><strong>Facebook (Meta)<\/strong><\/li>\n\n\n\n<li><strong>Instagram reels<\/strong><\/li>\n\n\n\n<li><strong>YouTube<\/strong>\u00a0and\u00a0<strong>Chris Hardin<\/strong>\u00a0(travel vlogs)<\/li>\n\n\n\n<li><strong>QR code<\/strong>\u00a0for the city website (on flyers)<\/li>\n\n\n\n<li><strong>Enterprise zone<\/strong>\u00a0video project<\/li>\n\n\n\n<li><strong>\u201cYou decide what\u2019s possible\u201d<\/strong>\u00a0banners and signage<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to Ground Floor Government with David Plappert. In this conversation, Rheanna Ollis shares how a political science path turned into community relations, starting as an unpaid intern, jumping into billing and collections, becoming the first coordinator, and stepping into division head at 23. She talks about juggling social media, uploading city council meetings, a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[1],"tags":[36],"class_list":["post-261","post","type-post","status-publish","format-standard","hentry","category-technolgies","tag-audiopodcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>From Unpaid Intern to Division Head at 23 in Danville (with Rheanna Ollis) | Ground Floor Government Ep. 4 | PhoneLive Blog<\/title>\n<meta name=\"description\" content=\"Welcome to Ground Floor Government with David Plappert. In this conversation, Rheanna Ollis shares how a political science path turned into community relations, starting as an unpaid intern, jumping into billing and collections, becoming the first coordinator, and stepping into division head at 23. She talks about juggling social media, uploading city council meetings, a weekly City Council Digest, neighborhood associations, press releases, a video project for the enterprise zone, and working with a graphic designer on target audiences and marketing.\u3164Rheanna explains why communication is the hardest part when your target audience is 28,000 people across different backgrounds. She breaks down home rule, how department and division heads shape decisions, and why reaching council members and division heads matters. She walks through City Council Digest to share hot topic items and What\u2019s Brewing, a coffee talk series with free cups, Q&amp;A cards, and accessibility in mind. She also shares feedback from a 25-year comprehensive plan that shifted focus toward beauty, signage, and banners with \u201cyou decide what\u2019s possible,\u201d plus practical channels from Facebook and Instagram reels to print media and First Fridays.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phonelive.io\/blog\/gfg_ep4\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Unpaid Intern to Division Head at 23 in Danville (with Rheanna Ollis) | Ground Floor Government Ep. 4 From Unpaid Intern to Division Head at 23 in Danville (with Rheanna Ollis) | Ep. 4\" \/>\n<meta property=\"og:description\" content=\"Welcome to Ground Floor Government with David Plappert. 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